Triple zero emergency number outage across the country

Lucy Bush
May 4, 2018

NSW Police have warned Coffs Coast residents that a Telstra Network issue is affecting calls to Triple Zero this morning.

At 7:27AM on 4 May, the telco said on social media that a fibre fix crew was on site at a cable pit east of Orange, reporting significant fire damage consistent with lightning strike.

We continue to work closely with emergency services providers in each State. The cable was fixed at approximately 11:00am with other services coming back online after that. However, the telco revealed at approximately 6.30am that it had become aware of a problem with Triple Zero calls.

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"We are confident that anyone can ring through on triple zero if not 131 444 and, of course, local police are able to take calls and their numbers are available on the internet", he said on the Today show. "Current impact mostly in NSW and some interruptions in VIC, SA and WA", Telstra said in the post.

One of our key interstate cables in New South Wales was seriously damaged overnight by fire, causing intermittent service interruptions in several States.


South Australia Police issued similar advice as to the number to be called.

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She said the emergency call service was provided by Telstra under contract to the federal government.

St John Ambulance is experiencing some issues and has advised people to try again if their call does not get through the first time.

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