Southwest offers apology, compensation to passengers

Lucy Bush
April 23, 2018

Southwest has sent a letter of apology, a $5,000 check and a $1,000 travel voucher to passengers who were on a flight that made an emergency landing in Philadelphia after an engine exploded.

The directives apply to CFM International engines of the type that was fitted to the Southwest Airlines Boeing 737-700 that suffered an uncontained engine failure on Tuesday. Her cause of death has been identified as blunt force trauma to the head, neck, and torso.

The NTSB will look into how an interior crack on a fan blade led to the engine failure. A ring created to contain engine components and prevent them from penetrating vulnerable parts of the plane in the event of failure was apparently ineffective.

The FAA said, "The unsafe condition is likely to exist or develop in other products of the same design". The CFM engines subject to the emergency directives number 681 worldwide and 352 in the US. No one was injured after the plane made an emergency landing.

"The pilot's voice was calm yet focused as her plane descended, telling air traffic control she had "149 souls" on board and was carrying 21,000 pounds - or about five hours' worth - of fuel".

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"CFM recommends ultrasonic inspections within the next 20 days to fan blades of CFM56-7B engines with more than 30,000 cycles since new", the service bullet issued Friday said.

United Continental Holdings said that they have begun the on inspections earlier after a recommendation from CFM. And then there was a big boom, and we were all very confused for a second.

For most people, the experience was filled with uncertainty as debris swirled down the aisle of the Boeing 737 and gusts of wind made it hard to hear.

Southwest is inspecting all of the CFM56-7B engines on its jets, though it said the timing of non-routine examinations is usually dictated by the manufacturer.

However, more than 150 have already been inspected.

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"In aviation, there should be inspection techniques and procedures in place to detect something like that".

The FAA directive is broader in scope than the proposal introduced previous year. The engine that blew apart on Tuesday had done 40,000 cycles, the company said. A time of 20 days have been provided for the entire inspection process.

Inspections recommended by the end of August will affect an additional 2,500 engines. Mechanics were called out to fix any issues with the aircraft.

Mackey said she and others are experiencing survivor guilt, especially because the airline allows passengers to pick their own seats.

CFM56 series engines are among the most common in use by commercial airlines, and experts have said they are generally reliable.

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Airlines is given a nine months to check the engines by the European agency; while U.S regulators still considering what need to go.

Other reports by Info About Network

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